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- Demminerstrasse 30, 99091 Erfurt
- info@gestelit.de
- 0361 657 39 426
Outstanding Customer Service at Gestelit: We’re Always Here for You!
Our service experts are just a phone call away
Gestelit is not only a leading provider of innovative infrared heating systems, but also a company that places great value on excellent customer service. We understand that purchasing a heating system is a long-term investment, which is why we want to ensure you are fully supported from start to finish. Our highly qualified service experts are always eager to answer your questions, solve problems and find individual solutions precisely tailored to your needs. From the initial consultation through installation to maintenance and repair, we are at your side. Our customer care does not end with the sale; it is an ongoing process aimed at exceeding your expectations.
Our service experts are just a phone call away
In today’s fast-paced world, reliable customer support that is always reachable is essential. At Gestelit we are proud to offer service that is not only competent but also easily accessible. Whether by phone, email or via our website, our experts are only a call or click away.
We also provide a range of online resources, including FAQs, installation guides and video tutorials, giving you the information you need at any time. In addition, we maintain a network of certified installers and technicians who can respond quickly and efficiently should an issue arise.
Your satisfaction is our top priority, and we strive to deliver service that not only meets but exceeds your expectations.
With these comprehensive service offerings we ensure that every Gestelit customer enjoys the best possible experience. We are more than just a supplier of heating systems; we are your partner in comfort and warmth.
Installation Guide for the E-NERGY CARBON Heating System
Introduction:
The E-NERGY CARBON heating system is a modern solution for efficient and comfortable room heating. Installation is simple and can be completed quickly by following the steps below.
Preparation:
Before you begin, check the delivery contents. You should have the following main components: controller, transformer and heating film. Lay out all parts and ensure a clean, dry workspace.
Laying the heater:
Surface preparation: Clean the sub-floor and make sure it is level and free of sharp objects. This ensures even heat transfer and prolongs system life.
Thermal insulation: Install suitable insulation beneath the heater. This saves energy and ensures heat is directed into the room rather than the sub-floor.
Installation methods: Depending on your floor covering and room size, various methods can be used to lay the system. Follow the instructions carefully and ensure the heating film does not overlap or crease.
Special notes: If you plan to install the system under tiles, in the ceiling or in wet rooms, follow the specific instructions to ensure proper and safe operation.
Electrical connection:
Electrical installation must be carried out by a qualified electrician. Ensure the system is properly grounded and complies with all safety standards.
Commissioning:
After installation, you can commission the E-NERGY CARBON system. First run it for several hours in test mode to ensure everything operates correctly. Then switch to full operation and enjoy the comforting warmth!
Answers to your most common questions about Gestelit products and services
Gestelit FAQs: Everything You Need to Know About Our Infrared Heating Systems
Choosing a heating system often raises many questions. At Gestelit we understand this, which is why we have created this comprehensive FAQ section to provide you with all the information you need. From how our infrared heaters work to installation details and maintenance tips, here you will find answers to the most frequently asked questions.
Q. How do Gestelit infrared heaters work?
Our infrared heaters emit infrared radiation that transfers heat directly to people and objects in the room instead of heating the air. This creates even and pleasant warmth.
Q. What is the Gestelit Thermoplate®?
The Gestelit Thermoplate® is a patented infrared drywall heating solution ideal for both new builds and renovations.
Q. Are Gestelit products energy-efficient?
Yes, our infrared heating systems are designed to save energy while providing a high level of comfort.
Q. Is there any heat loss?
No. Because our systems emit heat directly, there are no losses through supply or distribution lines.
Q. How can I reach customer service?
You can reach our customer service by phone, email or via the contact form on our website.